I have requested Tech Knowledgists LLC to perform certain services on my device as described in the Data Services Agreement and any technical service disclaimer signed by me.
I understand that to the furthest possible extent, services will be performed at the store location where my product was delivered by me, a Tech Knowledgists LLC employee, or or a partnering company. If, however, on-site agents are unable to complete the services, the equipment being serviced will be transported to a properly equipped service location at the expense of Tech Knowledgists LLC. If shipping is required, the product is able to be delivered directly to the Tech Knowledgists LLC warehouse for in-store service.
I understand that in the event of Direct Delivery to an address of the customers choosing, I will assume responsibility for any damage or loss of product while in transit; including, but not limited to: loss of product due to an incorrect or invalid address supplied by the client. I understand that a signature of a person aged 18 or over will be required at the time of delivery. If the product is damaged in route to the address supplied by the client, the responsibility to contact Tech Knowledgists LLC falls upon the client.
I, the undersigned, agree that it is my responsibility to backup all my information or files from my computer disk drives, hard drives, and all devices I give for repair and service before the Tech Knowledgists LLC Contractor picked up my product for services and repairs. It is also my responsibility to know that Tech Knowledgists LLC and any third party service provider is not responsible under any circumstances for loss, deletion, corruption, and alteration of any data, software or information files.
Off-Site Repairs & Deliveries are insured by the customer against damages or loss while in transit. Tech Knowledgists LLC can not guarantee that damage or loss will not occur, and will still honor any Service Disclaimer and Data Services Agreement.
This agreement, agreements ancillary to this agreement, and related documents entered in connection with this agreement are signed when a party’s signature is delivered by facsimile, email, or other electronic medium. These signatures must be treated in all respects as having the same force and effect as original signatures.
I hereby request Tech Knowledgists LLC and it's Contractor to: interact, inspect, evaluate, and identify situations that arise during backup; including but not limited to: retrieving equipment, media, and data; and/or provide other related services as may be requested by the client during the service period. Tech Knowledgists LLC is able to store retrieved data for up to 30 days, unless notified by the client to be destroyed at an earlier date. I understand that if any of the data contained within the equipment being serviced contains malicious software, the data in question will not be transferred during the process and will be removed accordingly.
I understand that I have an immediate obligation to inform Tech Knowledgists LLC if the equipment being serviced is the subject of investigation, litigation, or regulatory matters; and I further understand that Tech Knowledgists LLC does not perform data recovery or related services on equipment, data, or media related to previously stated matters.
Tech Knowledgists LLC ensures any information collected during the contracted business period is strictly confidential, unless required by law. User information is strictly collected for personal business archives and is not privy to 3rd party entities.
I acknowledge that the equipment/media/data may be damaged prior to Tech Knowledgists LLC analysis. I further understand that the efforts of Tech Knowledgists LLC to complete the services agreed upon may result in the destruction of or further damage to the equipment/media/data being serviced. I release Tech Knowledgists LLC of any liability in the event of damage during the contract period.
In relation to the contract period, Tech Knowledgists LLC makes no warranties for any good or service, expressed, implied, statutory, and/or in any communication between the Client and Tech Knowledgists LLC. Tech Knowledgists LLC specifically disclaims any implied product warranties and will not honor manufacturer warranties. Pre-existing manufacturer warranties are subject to the terms of the parent company; and said company is solely responsible for fulfilling any agreed upon terms between themselves and the Client.
Under no circumstances will Tech Knowledgists LLC be liable for any indirect damages whatsoever including but not limited to loss of profits, special damages, or consequential damages. To the extent permitted by law, the total liability of Tech Knowledgists LLC to the client under this agreement shall in no event exceed the total sums paid by the Client to Tech Knowledgists LLC.
I hereby represent to Tech Knowledgists LLC that I am the owner of, and/or have the right to be in possession of any equipment presented to Tech Knowledgists LLC during the contracted service period; and I further represent that any collection, possession, and/or transfer of equipment/media/data is in full compliance with data protection laws to which I am subject; and I will defend (at my own expense), indemnify, and hold Tech Knowledgists LLC harmless against any damages or expenses that may occur (including attorney's fees), and pay any cost, damages, and/or attorney's fees awarded against Tech Knowledgists LLC resulting from my breach of this agreement.
If any provision of this Agreement is in violation of any applicable law, such provision shall be such extent be deemed null and void, and the remainder of the Agreement shall remain in full force and effect. Except for the obligation to make payments, nonperformance of either party shall be excused to the extent performance is rendered impossible due to causes beyond such party's reasonable control. This Agreement, together with Tech Knowledgists LLC Service Order Agreement form, constitute the entire agreement between the parties in relation to this subject matter and supersede all other terms including any of your purchase order terms. In the event of any conflicts in the terms of this form and the Service Order Agreement, the terms of this form shall act as control.